There could be various reasons for this issue, so please contact Insider Software support if the following does not resolve your issue. This article is mean for FontAgent 7, FontAgent 8, and FontAgent 9.

NOTE: If you or your organization uses FontAgent Server or FontAgent CloudServer, please contact your administrator to see if you have correct permissions set for your FontAgent Server User account. Your FontAgent administrator might have restricted your ability to import fonts and/or create Sets for your FontAgent User account.

Typically this issue happens when someone moves or migrates their FontAgent data from one computer to another. Depending on how the FontAgent data folder was copied over to the new computer, it could retain the permissions for the old user account owner and ignore the user account on the new computer. The instructions below will outline how to set the correct permissions for all files and folders inside of the FontAgent data folder.

  1. Quit FontAgent.
  2. On your keyboard, hold the Option key down while selecting from the Finder's menu bar, Go > Library. You can then let go of the Option key.
  3. Open the Application Support folder.
  4. Select the "FontAgent" folder, then from the menu bar click File > Get Info.
  5. At the bottom of the window there is a section called "Sharing & Permissions". If you cannot see its contents, click the disclosure triangle. You should see a small table with the column headings of "Name" and  "Privilege". If you already see that table, skip to the next step.
  6. In the Info window that appears, click the lock (?) icon in the lower right corner of the window and give it your computer's password.
  7. In the permissions table, you should see your username at the top of the "Name" column. It should look like "[username] (Me)". If you see your name listed, skip to the next step. If you don't see your username listed, click the plus (➕) button. In the window that appears, you should see your username. Click on it and click the "Select" button. This should add your username to the table.
  8. The "Privilege" value for your user should be "Read & Write". If that's what it's currently set to, skip to the next step. If it's not set to that value, click that cell and choose "Read & Write".
  9. Now, this is probably the most important step. In the lower left corner of the Info window there are three buttons. A plus button, a minus button, and a button with a gear icon (or, if you're on Big Sur, it looks like a circle with three dots in it). Click the gear icon button, then click to choose the "Apply to enclosed items..." It will give a warning that this action cannot be undone. That's fine because the permissions for all items in that folder should be "Read & Write".
  10. Now open FontAgent and see if you can import fonts and create Sets.