If you get an error message that says We could not reach FontAgent Server on host: 'fontagentserver.on-your-custom-domain.com' when you try to register FontAgent or synchronize with FontAgent CloudServer or FontAgent Server you should do the following to fix the issue:
FontAgent 8 Standard, FontAgent Sync, or FontAgent CloudServer users
- Open FontAgent.
- From the menu bar, select FontAgent > Purchase/Register.
- Select the Advanced button.
- Change the option to Use Insider CloudServer, then close the window by selecting the OK button.
- Verify that your email address and password are entered, then select the Register button.
FontAgent 8 Enterprise Server users
- Open FontAgent.
- From the menu bar, select FontAgent > Purchase/Register.
- Select the Advanced button.
- Enter your FontAgent Enterprise Server's IP address or Host name into the Server text field, then select the OK button.
- Verify that your email address and password are entered, then select the Register button.